Website Use Policy

Agreeing to these terms

This website (lamediagrp.com, its subdomains, affiliated websites, any mobile versions, and any service available from them, together the "Site") is a copyrighted work owned and operated by LA Media Group, LLC , a Florida limited liability company of 3134 Peachtree Cir, Davie, FL 33328 ("LA Media Group," "we" or "us").

BY ACCESSING OR USING THE SITE, YOU AFFIRM THAT YOU HAVE THE RIGHT, AUTHORITY AND CAPACITY TO ENTER INTO THE FOLLOWING TERMS AND CONDITIONS (THE "TERMS"). THESE TERMS, TOGETHER WITH THE PRIVACY POLICY, CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND LA MEDIA GROUP. YOUR USE OF THE SITE CONSTITUTES ACCEPTANCE OF THESE TERMS. IF YOU DO NOT AGREE TO THEM, DO NOT ACCESS OR USE THE SITE.

If you are entering into these Terms on behalf of a company or another legal entity, you represent that you have the authority to bind that entity, and "you" means that entity.

Who may use the Site

You must be at least 18 years old to use the Site, or 13 or older with a parent or legal guardian who has read, understood and agreed to these Terms on your behalf. In no event may you use the Site if you are under the age of 13.

Access to the Bluu dashboard is by invitation only. There is no public sign up: an account exists because LA Media Group or an owner at your business created it. You are responsible for keeping your login details secure and for everything done under your account. Tell us promptly if you believe somebody else has access.

Text messaging terms

Our handling of your mobile number is set out in our Privacy Policy.

If you send text messages using our software

If you are a client and you use the dashboard to text your own customers, those messages are yours. You must have a lawful basis to contact each recipient, you must honour every opt out, and you must comply with the Telephone Consumer Protection Act, the CAN SPAM Act where it applies, state messaging laws, and the rules the mobile carriers impose. You are responsible for the content of every message you send and for any claim arising from it.

United States carriers require every business that sends text messages to register itself and its messaging program before messages are delivered. We carry out that registration on your behalf using the details you supply, and you are responsible for those details being accurate and for the privacy policy and terms you point us at being live and correct. Carriers charge a fee for each registration attempt, including each attempt after one of theirs is refused. Where a resubmission is needed because of information you supplied, that carrier fee is passed on to you at cost, and the amount is stated on screen before you confirm.

Changes to the Site or to these Terms

LA Media Group reserves the right, at any time, to modify, suspend, or discontinue the Site in whole or in part, with or without notice to you. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuation of the Site.

We also reserve the right to revise these Terms or to impose new terms with respect to access or use of the Site. Any modification becomes effective when posted, and the date at the top of this page shows when that was. Where a change materially affects a paying client, we will give reasonable notice first.

ANY ACCESS OR USE OF THIS SITE OR ANY CONTENT BY YOU AFTER THE POSTING OF REVISED TERMS CONSTITUTES YOUR AGREEMENT TO THOSE REVISED TERMS. NO MODIFICATION TO THESE TERMS IS VALID OR ENFORCEABLE AGAINST LA MEDIA GROUP UNLESS EXPRESSLY AGREED IN A WRITING SIGNED BY A DULY AUTHORIZED OFFICER OF LA MEDIA GROUP.

Term and termination

These Terms remain in full force while you use the Site. We may terminate them or discontinue the Site at any time, for any reason, in our sole discretion and without liability, including if you breach any of these Terms. On termination you are no longer authorised to access or use the Site or any Content.

Sections 12 through 24 survive termination. All rights you have granted remain in effect, and we are permitted, but not obliged, to delete data collected in the operation of the Site unless the law requires otherwise.

Licence to use the Site, and our Content

Licence

Subject to these Terms, LA Media Group grants you a non transferable, non exclusive, revocable, limited licence to access and use the Site for your own personal, non commercial use. Unauthorised access to or use of the Site or the Content is a breach of these Terms and may be a violation of law.

Our Content

Unless specifically permitted here, no information, materials, files, videos or other content (together "Content") comprising, contained in or distributed through the Site may be reproduced in any form or used by you without our prior written consent. The Site and its Content are the property of LA Media Group, its licensees and its licensors, and are protected by copyright law and international treaty.

You agree not to use any automated means, including agents, robots, scripts, scrapers or spiders, to access, monitor or copy any part of the Site or its Content. That includes collecting Content to train a machine learning model. You agree not to copy, modify, rent, lease, loan, sell, assign, distribute, reverse engineer, disassemble, decompile, attempt to obtain the source code of, grant a security interest in, publicly perform, publicly display, transfer or exploit the Site, the Content, any related technology or software, or any part of them. All copyright, trademark and proprietary notices must be retained and displayed at all times.

The Bluu dashboard and our software

Where you have a subscription, these additional terms apply to the dashboard and to any software we provide.

What the service does

The dashboard is a marketing and client management platform. Depending on your plan it may include your website, contacts, appointments and online booking, reviews, forms, a website chat widget, a sales pipeline, message templates, business listings, reporting, and apps you install from the marketplace. We add and improve features over time, and we may change or retire parts of the service. Where a change removes something you rely on, we will tell you first.

Your data stays yours

Everything you put into the service, and everything your own customers give you through it, belongs to you. We hold it on your behalf in order to run the service. We do not sell it, we do not use it to market to your customers, and we do not use it to train an AI model. You can export it or ask us to delete it at any time.

What you are responsible for

• The messages you send. Where you use the service to email or text your customers, you must have a lawful basis to contact them and must honour opt outs. That includes consent rules for marketing texts and email.
• Keeping your business details accurate. Your address, hours, services and prices feed your website, your booking pages and the AI that answers your customers. Wrong details there become wrong answers given to real people.
• The content you upload , including having the right to use every image, logo, review and piece of text you put into the service.
• Your users. You decide who at your business gets an account and what they can see. What they do is your responsibility.
• Not using the service unlawfully : no unlawful, deceptive, harassing or infringing content, no attempt to break into or overload the service, and no reselling access without our written agreement.

Connecting outside accounts

You may connect accounts you control, for example a Google Business Profile, a Facebook Page, a Google Calendar, a call tracking account or a Stripe account. When you do, you authorise us to access only what that connection needs in order to provide the feature you switched on, and you confirm you are entitled to grant that access. Those services are run by their own providers under their own terms and we do not control them. You can disconnect any of them at any time from within the service. What we access, and what we do not, is set out in our Privacy Policy.

Availability

We work to keep the service available and we rely on third party infrastructure to do it. We do not promise uninterrupted or error free operation, and we may take the service down for maintenance. Some features depend on approval or capacity from a third party such as Google, Meta or a mobile carrier, and those decisions are not ours to make.

Websites we build and host

Where we build a website for you, the following applies.

• Your content is yours. Your text, images, logo, brand assets, contacts and customer data belong to you and always will. We claim no ownership of any of it.
• The site runs on a platform we license and operate. We build, host, maintain, update and support it as part of your subscription, which is what lets us fix things without an invoice and without you needing a developer.
• You are responsible for the accuracy of what is published on your own site, including prices, claims, credentials and anything a regulator would look at.
• Your domain name stays yours. If you own it, it is registered to you and you keep it whatever happens to our relationship.
• If you leave , we will hand over your content and assets and give you a reasonable period to move. Tell us before your final billing period ends so nothing goes offline unexpectedly.

Fees, billing and refunds

There are two separate things, and keeping them separate is deliberate.

• Adding a product mid cycle is charged pro rata at the moment you add it, then in full from the next billing date.
• Removing a product takes effect at the end of the period you have already paid for. You keep it until then and it is simply absent from the next invoice. We do not issue pro rata refunds.
• Prepaid top ups are non refundable but they do not expire.
• Setup fees are one time and non refundable once work has begun.
• If a payment fails we will tell you and keep the service running while we retry. Continued non payment may lead to suspension, and features that depend on a live balance, such as a rented phone number, can be released. We warn you before that happens.
• Third party fees are passed through at cost where we say so on screen, for example a carrier registration fee for text messaging. Where we mark something up, the price you see is the price you pay.
• Taxes are your responsibility where they apply.

If you think you have been charged in error, email info@lamediagrp.com and we will look at it. Please talk to us before starting a chargeback : a chargeback freezes the account while the bank investigates, which usually causes a client more disruption than the amount in dispute.

Acceptable use and prohibited conduct

You agree not to post, publish, submit or otherwise disseminate through the Site any content or information:

• that you know to be false, inaccurate or misleading;
• that violates, infringes or misappropriates any third party's copyright, patent, trademark, trade secret, right of privacy, right of publicity or other intellectual property or proprietary right;
• that violates any law, statute, regulation, rule or ordinance, including those governing export control, consumer protection, unfair competition, anti discrimination, healthcare advertising or false advertising;
• that is, or could reasonably be considered to be, defamatory, libellous, hateful, profane, abusive, racially or religiously biased, unlawfully threatening or unlawfully harassing to any individual or entity, or that contains foul language;
• that contains a computer virus, worm, or any other potentially damaging program or file.

You also agree not to:

• download or upload content you know, or reasonably should know, cannot be legally obtained that way;
• restrict or inhibit anyone else from using and enjoying the Site;
• collect or store personal information about other users, or submit personal data about somebody else without their express permission;
• attempt to access or use the Site or its Content after your access has been terminated;
• affect how the Site displays Content, other than through your own browser or display settings;
• use any automated means to access the Site or to collect its Content, including for training a machine learning model;
• modify or create variant versions of the LA Media Group or Bluu name, trademarks or logos;
• interfere with or disrupt the Site or its infrastructure, or impose an unreasonably or disproportionately large load on either;
• forge headers or manipulate identifiers to disguise the origin of anything transmitted through the Site or to manipulate your presence on it;
• probe, scan or test the vulnerability of the Site, or breach any security or authentication measure, without our prior written permission;
• engage in any act or omission that could constitute a violation of applicable law.

You agree to tell us if you suspect any activity in breach of these Terms, and to cooperate with our investigation of it.

Anything you send us

If you send us a suggestion, an idea, feedback, or a proposal about the Site or our services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty free licence to use it for any purpose without owing you anything. This is not about your business data, which remains yours under section 7. It exists so that a good idea in a support email can be built without a negotiation.

Do not send us anything confidential that you do not want used this way.

Third party links and services

The Site may contain links to third party websites and services ("Third Party Links"). They are not under our control and we are not responsible for them. We provide access as a convenience only, and we do not review, approve, monitor, endorse, warrant or make any representation about them. Your interaction with any Third Party Link is at your own risk, and when you click one, that third party's terms and policies apply, including their privacy and data gathering practices.

Copyright and trademarks

LA Media Group, LLC 2026. All rights reserved.

Your use of any trademark, service mark, branding, logo or design owned or licensed by LA Media Group or by any of its clients is prohibited without our prior written consent or the consent of the third party that owns the mark.

If you believe content on the Site infringes your copyright, our Copyright Policy sets out exactly how to tell us and what we will do.

Privacy

Information collected from you or about you in the course of using the Site is subject to our Privacy Policy, which is incorporated into these Terms by reference and may be revised from time to time as provided there. You acknowledge and consent to the collection, use and disclosure described in it.

Notices and electronic communications

We may be required by state or federal law to notify you of certain events. You agree that those notices are effective when we post them on the Site or send them to an email address you have given us. If you do not keep your contact details accurate, we cannot be held liable for a notice you did not receive.

You consent to receive communications from us electronically, and you agree that electronic communications, agreements and notices satisfy any legal requirement that they be in writing.

Disclaimer of warranties

THE SITE AND THE CONTENT CONTAINED IN AND DISSEMINATED FROM THE SITE ARE PROVIDED "AS IS," "AS AVAILABLE," AND WITHOUT WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT, ACCURACY, AND FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. YOU ASSUME THE ENTIRE RISK AS TO YOUR ACCESS TO AND USE OF THE SITE, YOUR SELECTION AND USE OF ANY CONTENT OBTAINED FROM IT, AND WHETHER THE SITE OR THE CONTENT WILL MEET YOUR REQUIREMENTS, BE ACCURATE OR RELIABLE, HAVE ANY LEVEL OF QUALITY, OR MEET YOUR EXPECTATIONS.

LA MEDIA GROUP MAKES NO WARRANTY OR REPRESENTATION THAT YOUR ACCESS TO AND USE OF THE SITE OR THE CONTENT WILL BE UNINTERRUPTED, VIRUS FREE, ERROR FREE OR COMPLETELY SECURE, OR THAT ANY PARTICULAR MARKETING, RANKING, TRAFFIC, LEAD OR REVENUE RESULT WILL BE ACHIEVED. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM HARDWARE OR SOFTWARE, OR FOR ANY LOSS OF DATA OR OTHER DAMAGES, RELATING TO YOUR USE OF THE SITE OR THE CONTENT. NO ADVICE, INFORMATION OR CONTENT, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM OR THROUGH THE SITE WILL CREATE ANY WARRANTY OR REPRESENTATION ON THE PART OF LA MEDIA GROUP OR ANY OF THE LA MEDIA PARTIES.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above may not apply to you. In those jurisdictions our liability is limited to the greatest extent permitted by applicable law.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL LA MEDIA GROUP OR ITS RESPECTIVE OFFICERS, DIRECTORS, TRUSTEES, MEMBERS, MANAGERS, EMPLOYEES, AGENTS, IDENTIFIED SITE SPONSORS OR REPRESENTATIVES (TOGETHER, THE "LA MEDIA PARTIES") BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PERSONAL OR BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF PERSONAL OR BUSINESS INFORMATION, LOST GOODWILL, OR OTHER LOSS OR DAMAGE, ARISING OUT OF OR RELATED TO THESE TERMS OR ARISING OUT OF THE ACCESS OR USE, OR INABILITY TO ACCESS OR USE, THE SITE, THE SERVICE AND/OR THEIR CONTENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY ASSERTED.

IF, NOTWITHSTANDING THE ABOVE, ANY OF THE LA MEDIA PARTIES IS FOUND LIABLE TO YOU, THE AGGREGATE LIABILITY OF THE LA MEDIA PARTIES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO LA MEDIA GROUP IN THE TWELVE MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100). YOU AGREE TO USE YOUR BEST EFFORTS TO MITIGATE ANY DAMAGES OR LOSSES YOU MAY SUFFER.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so parts of the above may not apply to you. In those jurisdictions our liability is limited to the greatest extent permitted by applicable law.

Indemnification

You agree to defend, indemnify and hold harmless LA Media Group, its affiliates, licensees, vendors, partners, identified Site sponsors, and each of their directors, officers, members, managers, employees, agents and representatives from and against any and all claims, actions, losses, damages, liabilities, judgments, settlements, costs and expenses, including reasonable attorneys' fees and court costs, arising out of or relating to:

1. your breach of these Terms or of any applicable law or regulation;
2. your access to or use of the Site, the service, or their Content;
3. your violation, breach or misappropriation of a third party's copyright, patent, trademark, trade secret, right of privacy, right of publicity, or other intellectual property or proprietary right;
4. your tortious acts, including defamation;
5. any message you send using our software , including any claim under the Telephone Consumer Protection Act or any equivalent state law;
6. any claim you may raise against a third party relating to that third party's products or services.

We reserve the right to assume, at our expense, the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with that defence.

Resolving a dispute

Talk to us first. Before filing a claim, you agree to email legal@lamediagrp.com describing the problem and what you would like done about it, and to give us 30 days to resolve it. Most things are settled in a phone call. We agree to do the same before bringing a claim against you.

Any claim must be brought within one year of the event giving rise to it, or it is permanently barred, to the extent the law allows a contractual limitation period.

TO THE EXTENT PERMITTED BY LAW, YOU AND LA MEDIA GROUP EACH WAIVE ANY RIGHT TO A JURY TRIAL AND AGREE THAT ANY CLAIM WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Governing law and where a claim is brought

The Site is controlled and operated by LA Media Group from its offices in the United States and is aimed at the United States. These Terms are governed by and construed in accordance with the laws of the State of Florida , without reference to its conflict of laws principles.

By using the Site you submit to the exclusive jurisdiction and venue of the state and federal courts located in Broward County, Florida for any dispute arising out of or in connection with these Terms, the Site or the Content, and you waive any objection to that, including inconvenient forum or any similar defence.

You must not use the Site or the Content in a country where it is restricted, prohibited or limited by local law, regulation, code or custom. We make no representation that the Site or the Content is appropriate or available for use outside the United States.

Users outside the United States

If you (a) are using the Site from a country embargoed by the United States, (b) are on the United States Treasury Department's list of Specially Designated Nationals, or (c) are on the U.S. Commerce Department's Table of Deny Orders, you agree that you will not conduct any commercial activity using or through the Site and will not otherwise use the Site or any related service in violation of United States export control laws or regulations.

General

These Terms, together with the Privacy Policy and the Copyright Policy, constitute the entire agreement between you and us regarding the use of the Site. Where you have signed a separate written agreement with us, that agreement governs to the extent it conflicts with these Terms.

Our failure to exercise or enforce any right or provision is not a waiver of it. Section titles are for convenience only and have no legal effect. If any provision is held invalid or unenforceable, the rest is unimpaired and the invalid provision is deemed modified so that it is valid and enforceable to the maximum extent permitted by law.

You may not assign these Terms without our written consent. We may assign them to an affiliate, or in connection with a merger, acquisition or sale of assets.

Neither party is liable for a failure or delay caused by something outside its reasonable control, including an act of God, a failure of a third party platform or network, a change in law, or an outage at a hosting or communications provider.

How to contact us

Questions or comments about these Terms: