Get more reviews,
and answer every one.
Your Google and Facebook reviews in one inbox, a one-tap way to ask happy customers for one, and replies that go out publicly without anybody logging into Google.
What it does the moment a review lands
Four things it does, working.
This is the real Reviews app. Pick a tab and use it.
Reply to this one
Start from a template
The reply posts publicly on Google or Facebook from here. Nobody needs the password to the business listing.
Who came in
How to reach them
The link is theirs alone, so you can see who left one and who never opened it. Nobody is asked twice by accident.
Anything below four stars is never answered automatically. A bad review needs a person who can actually fix the problem, and a templated apology in public makes it worse.
One snippet, once. Get a new review tomorrow and it appears on the site by itself, without anyone touching the page.
The reviews you already earned, working harder.
Connecting pulls in your whole history, and auto-replies only ever consider reviews dated after you connected. Otherwise pressing Connect would publish a batch of thanks for visiting comments under reviews from 2019, in public, within seconds.
The reply goes out publicly on Google or Facebook, and the result is recorded. An earlier version saved the reply and never posted it, which is the worst possible outcome: it looks answered on your screen and the customer sees silence.
Never a template. A generic apology in public reads as a form letter and turns one unhappy customer into a page of them. The rule flags it, tells whoever is on, and stops there.
Pick the customer, send a text or an email, and they land on a page with your listing one tap away. There is a QR code for reception too, for the ones who would rather do it before they leave.
Their API returns the words and nothing else, on purpose. We show Facebook user, never Anonymous, with a link to the real post, because the customer did not choose to hide and it should not read as though they did.
A grid, a slider or a small rating badge, fed live from the same inbox. New review tomorrow, on the site tomorrow, without touching the page or asking us to.
Reviews, answered.
One button each, then pick your listing from a list. There is no developer page to visit and no ID to hunt for. If your Facebook page belongs to a business portfolio rather than to you personally, it still appears, which catches out most tools.
You reply from here and it posts publicly on the platform. Nobody on your team needs the login to your Google listing, which is usually the real reason reviews go unanswered for weeks.
Only if you turn a rule on, and only for reviews that arrive after you connect. Anything under four stars is never answered automatically no matter what the rule says.
Pick them and send a text or an email. The link is unique to that person, so you can see who left one and who never opened it. There is a QR code for the front desk as well.
You can, but do not. Asking somebody who has not used you is against both platforms' terms and is the fastest way to have reviews removed. The customer list here comes from people with an actual appointment or a closed deal.
Each branch can have its own Google listing, and a review is filed against the branch it belongs to. The review request knows which location the customer visited, so it points them at the right listing rather than at head office.
Because Facebook's API does not return one, for anybody. It gives the words and nothing else. We show Facebook user with a link through to the real post, so you can see who it was if you want to.
Volume, rating and recency all feed local ranking, and a business that replies to reviews is treated as more active than one that does not. That is most of the argument for answering every single one.
Yes, as a grid, a slider or a small rating badge. One snippet, pasted once. It reads live, so new reviews appear by themselves.
See your own reviews in it.
Book a call and we will connect your real Google listing while you watch, then reply to something from the dashboard. It takes about ten minutes. Month to month, and nothing to sign.
